privacy policy

At Universal Kitchens Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us—whether online, in-store, or through our services.

1. Information We Collect

We may collect and store the following types of personal information:

  • Contact information: Name, phone number, email address, delivery address

  • Purchase details: Orders, quotes, payment preferences

  • Website activity: Pages visited, time spent, device/browser data

  • Marketing data: Interaction with ads, email responses, promotions

  • Any other information you voluntarily provide (e.g., feedback, reviews)

2. How We Use Your Information

We use your personal information to:

  • Provide quotes, products, and services

  • Respond to inquiries and provide customer support

  • Process payments and arrange deliveries

  • Improve our website and user experience

  • Send promotional emails, special offers, or updates (you can opt out anytime)

  • Manage Google Ads, Facebook/Instagram Ads, and other remarketing efforts

3. How We Collect Information

We collect information in several ways:

  • When you submit a form on our website

  • When you request a quote, place an order, or contact us

  • Through cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

  • When you engage with our digital advertising or social media

4. Sharing Your Information

We respect your privacy. We do not sell or rent your personal information.

We may share your data with trusted third-party service providers solely to deliver our services (e.g., couriers, marketing platforms, IT systems), provided they follow privacy safeguards.

We may also disclose your information if required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access. However, no system can be completely secure, so we encourage you to use strong passwords and avoid sharing sensitive data unnecessarily.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at:
📧 info@universalkitchens.co.nz
📞 0800 470 471

7. Cookies and Tracking

Our website may use cookies and similar tracking tools to enhance user experience and deliver relevant ads. You can disable cookies via your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

Contact Us

If you have any questions or concerns about this policy, please contact:

Universal Kitchens Ltd
1C Highbrook Drive, East Tāmaki, Auckland
📧 info@universalkitchens.co.nz
📞 0800 470 471