FAQS
Q: What does Universal Kitchens offer?
A: We welcome inquiries from homeowners, builders, designers, and trade customers. We’d love to assist you and welcome you to our showroom.
• Homeowners / Renovators:
If you’re planning a new kitchen, laundry, wardrobe, or custom cabinetry, please email your inquiry through info@universalkitchens.co.nz with your measurements, inspiration photos, and any existing plans. You can also call us on 0800 470 471 to book a free consultation.
• Builders / Developers/Designers:
For multiple units, tender projects, or bulk cabinetry orders, we offer special pricing for our long-term partners. You’ll be amazed by our hassle-free and professional services. (References can be provided upon request) Please feel free to attach any architectural drawings or schedules to your email inquiry.
• Flat-Pack Orders (NZ-Wide):
If you’re looking for pricing for flat-pack cabinets or NZ-wide delivery, please email us your request and attach your plan if available. We’ll come back to you within 24 hours with options and pricing — or you can simply place your order online for faster processing. We accept credit card, Google Pay, Klarna and Afterpay payment options.
Q: What is a handle-free kitchen, and why is it special?
A: We are the only business in New Zealand offering handle-free kitchen cabinets in flat-pack form. Our cabinets are available in standard sizes, making them adaptable to different kitchen layouts and budgets. Featuring continuous profile channels, our flat-panel doors provide a sleek, modern aesthetic while also offering an added safety benefit for families with young children.
Q: What materials are used for your cabinets?
A:
Doors: Made from 19.5mm MDF boards with a durable acrylic white matt finish, offering excellent scratch and fingerprint resistance.
Alternative Finishes: Available in other colors/finishes using 18mm MDF boards.
Carcasses: Constructed from 16mm moisture- and scratch-resistant MFC (Melamine Faced Chipboard).
Edges: All panels feature seamless laser-edge clashing for a high-end finish.
Q: What warranty do you offer, and what does it cover?
A: Our products come with industry-leading warranties:
Cabinets & Doors: 10-year manufacturer’s warranty covering moisture or manufacturing defects.
Hardware:
Garis runners – 10-year warranty
Blum hinges & select handles – Lifetime warranty
Q: Do you ship nationwide or internationally?
A: Yes, we ship nationwide across New Zealand and can provide international shipping upon request.
To receive a shipping quote, simply email us with the items you’re interested in and your delivery location.
We will respond promptly with a cost estimate.
Q: What is the process and timeline for a bespoke kitchen?
A: Our custom kitchen process follows five key steps:
🔹 STEP 1 – Measurement (a few hours)
We take 2-3 measurements depending on the kitchen layout to prepare a layout plan and quotation. A second and third measurement may be required before finalizing production.
🔹 STEP 2 – Consultation (a few hours)
We review layout options, materials, colors, bench-tops, and handles to refine your ideal kitchen design.
🔹 STEP 3 – Design (within 1 week, typically under 2 days)
After a detailed consultation, we work closely with you to finalize your dream kitchen design within your budget.
🔹 STEP 4 – Production (2-4 weeks after deposit)
Once approved, production takes 2-4 weeks, depending on project milestones and factory workflow.
🔹 STEP 5 – Installation (1-2 days for cabinets, 7-10 days for benchtops)
Our skilled installers bring your kitchen to life, ensuring a professional and efficient installation.
Q: What is your return policy?
A: We do not offer refunds or returns for change of mind, including:
Changing personal circumstances
Finding a cheaper product elsewhere
To avoid any issues, we highly recommend consulting us before placing an order. We’re here to help!
Delivery Inspection:
Upon delivery, check all items within 48 hours against your purchase order to confirm everything is correct.
If your package is damaged on arrival, DO NOT SIGN OR ACCEPT DELIVERY.
Faulty or Incorrect Items:
If an item is damaged or incorrect due to no fault of the buyer, we will honor our obligations under the Consumer Guarantees Act.
Claims must be submitted within 14 days of delivery, with written notice (email/text) and proof of damage.
Still have questions?
📩 Submit your inquiry, and our team will be happy to assist you!